Refund Policy

14-day money-back guarantee

We want you to feel great about Hello, Middle School. If you're not satisfied with your purchase, you can request a full refund within 14 days of your order date — no complicated conditions.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request a refund:

1. Visit paddle.net and look up your order using the email you used at checkout.
2. Follow the prompts to request a refund, or contact Paddle support directly from there.
3. You can also reach out to us and we'll help you through it.

When to expect your refund

Once approved, refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

Questions

For billing and refund questions, the fastest path is paddle.net. For anything else, reach out through the Service and we'll get back to you.